How to close a casino account
Withdraw your balance, then ask support in writing to close the account.
By Ryan Jessop. Last checked .
Key takeaways
- Withdraw your balance, then ask support in writing to close the account.
- Closure or self-exclusion.
- Marketing.
- Everywhere at once.
Quick answerWithdraw your balance, then ask support in writing to close the account. If you are closing it because gambling worries you, ask for self-exclusion instead.
Step by step
- Withdraw any remaining balance.
- Contact support by live chat or email.
- Ask for the account to be closed.
- Say whether you want self-exclusion.
- Ask for confirmation in writing.
Closure or self-exclusion
A closed account can usually be reopened on request. A self-excluded one cannot until the period ends.
Marketing
Ask to be removed from marketing at the same time.
Everywhere at once
GAMSTOP closes the door at every UK-licensed site.
Common slips
- Closing with money still in the account.
- Asking for closure when self-exclusion is what is needed.
- Forgetting to stop marketing.
Keep reading: Getting started at Casumo, Step 3: make a first deposit and How to play Megaways slots.
Also useful: Eight casino myths and The cheat sheet.
Offer terms were read from each casino's published conditions and dated 5 October 2026. Game rules and house edges are standard published figures. Casino details other than offers come from independent reviews; we have not opened real-money accounts. How we check. 18+. Free help: 0808 8020 133 or safer gambling.
Frequently asked questions
How to close a casino account?
Withdraw your balance, then ask support in writing to close the account.
Does this work at every UK casino?
At every licensed one; menus differ slightly.
What if it does not work?
Contact the casino's support by live chat.
Where can I get help with gambling?
0808 8020 133, free.