How to complain about a casino
Complain to the casino in writing first.
By Ryan Jessop. Last checked .
Key takeaways
- Complain to the casino in writing first.
- What the service can do.
- What the regulator does.
- Before any of that.
Quick answerComplain to the casino in writing first. If it is not resolved within eight weeks, take it free of charge to the dispute resolution service named in the casino's terms.
Step by step
- Gather evidence: screenshots, dates, amounts, chat transcripts.
- Use the casino's complaints procedure, in writing.
- Keep a copy and note the date.
- Wait for a final response, or eight weeks.
- Take it to the casino's dispute resolution service.
What the service can do
Decide a dispute about a bet, a bonus or a withdrawal. It is independent and free to you.
What the regulator does
The Gambling Commission does not resolve individual complaints, but you can report a casino to it.
Before any of that
Live chat resolves most problems in minutes.
Common slips
- Complaining only by live chat and keeping no record.
- Going to the dispute service before the casino has answered.
- Leaving out dates and amounts.
Keep reading: Getting started at Coral Casino, Session cost calculator and How to play live blackjack.
Also useful: How online casinos work and What to do after a win or a loss.
Offer terms were read from each casino's published conditions and dated 5 October 2026. Game rules and house edges are standard published figures. Casino details other than offers come from independent reviews; we have not opened real-money accounts. How we check. 18+. Free help: 0808 8020 133 or safer gambling.
Frequently asked questions
How to complain about a casino?
Complain to the casino in writing first.
Does this work at every UK casino?
At every licensed one; menus differ slightly.
What if it does not work?
Contact the casino's support by live chat.
Where can I get help with gambling?
0808 8020 133, free.